I have reported the obvious bug, but support team asked me to attach the repro sample. Why?

First, we always appreciate all bug reports as well as product improvement suggestions. Although our products are being used by thousands of developers and thoroughly tested, we’re assuming that some issues are still unaddressed yet and we’ll be happy to resolve problem as soon as possible. But prior to fixing any bug, we need confirmed repro scenario: it can be either list of steps that we need to perform using one of samples shipped along with the product, modified sample or your small repro sample. We’re sorry, but without this required sample any changes in the source code are not allowed by our policy.

 

Please note that code snippet or executables are not accepted and we need a whole sample that we’ll be able to download, open in the Visual Studio environment, build and see the problem. 

According to our statistics, in 90% of cases our customers reported to us that they've succeeded to resolve the problem in their code during creating the repro sample, in 9% we pointed on the customer's code issue and only in 1% it was our problem.

 

Thanks for your cooperation!